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A comprehensive and mature security solution isn’t just about log monitoring, or having the right SIEM software running to detect threats. Automated systems are all well and good, but eventually you’ll want a pair of expert eyes on your environment to make sure that everything looks as it should. And for that, you’ll want a Security Operations Center.

The top cybersecurity companies will use an SOC (Security Operations Center) to truly monitor and proactively protect an organization’s data systems. So we thought we’d write up a little something about the basics of an SOC, and what to look for when choosing a Security Operations Center provider.

What Is An SOC (Security Operations Center) Anyway?

Imagine your favorite movie about the space program. (NASA. “Houston, we have a problem.” That sort of thing.)

Now, think about the control room that’s in those movies. Screens everywhere. Maps. Trajectories and data mapping and seasoned analysts watching for every move, every possible contingency, 24/7.

Take that control room and replace NASA with your company’s data systems.

Instead of monitoring the trajectory of a space shuttle, the experts are watching your data move through your system. Looking at access and authentications. At user behavior. Watching for any anomalous activity or potential threats that could hit your system and compromise your data, your employee’s data, or the data of your customers.

That control room is your SOC. Your Security Operations Center.

What Threats Can A Security Operations Center Detect?

While a SIEM software can meticulously monitor and detect tiny fluctuations of behavior within your logs, an SOC is useful for more of the big picture threat detection and elimination stuff. Both are critical for a mature cybersecurity solution.

No matter how good your automated threat detection tools are, a tool is only as good as the expert that uses it. An SOC is where human eyes are on your system 24/7. The top security companies will get to know you and learn how your organization uses data to determine your company’s unique data fingerprint.

With that context in mind, a Security Operations Center provider can keep an eye out for the needle-in-a-haystack threats that an automated system might miss.

SOC analysts can watch for activity that happens at unexpected times and unexpected places. Traffic that’s unusual behavior for a particular user. If someone odd tries to access your email, your data, your systems that you use daily.

By thoroughly understanding your context, and having broad and deep visibility into your system, your Security Operations Center can see deviations from the pattern and proactively see and stop threatening behavior before it becomes a major problem.

What Should I Look For In An SOC?

In one word: maturity.

Look for signs of proactive monitoring. A mature Security Operations Center is a proactive Security Operations Center. You’ll want to make sure that your SOC provider is a bona-fide threat hunter.

Here are some red flags to watch out for when determining whether an SOC is mature enough to trust with your business:

SOC Red Flag #1: They Wait For Alarms

If your SOC provider proudly tells you that they will tell you when their systems send up a flag, or an alarm, that’s a red flag.

A mature SOC will be looking for problems before they see an alarm. If they’re waiting for alerts before addressing threats, it’s a sign that they aren’t being as vigilant as they could be… or that they don’t know what threats they should be looking for.

SOC Red Flag #2: They Don’t Monitor Behavior Patterns For Warning Signs

If your SOC provider doesn’t keep an eye on your business 24/7, watching the normal day-to-day activity of your data network, they don’t have a baseline to understand when there is a deviation from that normal activity.

That means they have a much greater opportunity to miss something.

If they don’t know what warning signs to look for, they can’t be proactive.

SOC Red Flag #3: They Charge Too Much (Or Too Little)

A mature SOC solution isn’t cheap. It shouldn’t be. The security of your company’s data, and your clients’ data, isn’t something to tackle on a budget.

That being said, a specialized and optimised Security Operations Center provider should be able to provide a deep level of security for much less money than it would take to bring that process entirely in-house.

A good SOC service, depending on your specific needs, should run you the cost of a part-time to full-time employee. Any more than that, you’re probably being taken advantage of. Any less than that… you may not be getting all of the security services you think you’re paying for.

SOC Red Flag #4: They Don’t Build A Personal Relationship With Your Company

In order to proactively seek threats, a Security Operations Center can’t wait around for an alert. This means they need to monitor your normal traffic patterns, and understand the context of your company’s unique data fingerprint.

They can’t build that deep understanding of your organization without taking the time to meet with you. Learn about you. Build a professional partnering relationship.

This means you should be getting regular phone calls. Questions. Have regular meetings scheduled to talk about goals, direction, compliance, and any changes you might make to your infrastructure.

If your SOC provider doesn’t care to do this, then chances are they aren’t a mature enough solution to take care of your business’ cybersecurity needs.

Bitlyft Is Your Security Operations Center Solution

If you need an SOC to be proactive threat hunters within your system, consider Bitlyft Cybersecurity.

We install and monitor top of the line SIEM software, and we have 24/7 SOC monitoring service with advanced network analytics, data forensics capability, and a defined threat remediation process.

And we always make time to get to know your company. To check in frequently. To gain a thorough understanding of your organization’s unique data fingerprint in order to protect and serve you better.

Contact us today to get a demo of our products and services, and let us show you exactly what we can do to keep your data safe.